We have listed a few ‘Frequently Asked Questions’ for you!
How to create an account? Is it FREE to use?
To create an account click on “Sign up” button then fill in the information required. It is FREE of charge, you will be able to browse local classes and instructors.
- Sign up here
- Fill in all required fields
- Log in with personal details
Who are the lessons providers?
The classes listed on AOne are taught by certified and experienced tutors. First and foremost, we instantly verify the contact details of every registered instructor/centre. We believe that “Anyone can teach, Everyone can learn”. Our aim is to provide our customers not only the best tutors but also passionate individuals who want to share their experience and knowledge, thus we make sure our instructors share the same vision as AOne.
Moreover, we are very concerned about the quality of the instructor’s lessons. In the event of any complaints or dispute regarding the lessons from our instructors, necessary investigation will be conducted. Any suspicious lessons, instructors and registration will be banned immediately from our listing.
Can I communicate with or interview the instructors?
You may communicate with the instructors or centres if you have inquiries regarding the class by submitting a brief inquiry form which will be sent directly to the instructor/centre.
How to reset the password?
In case you have forgotten your password, you can rapidly retrieve it by
- Go to Log In and click “Forgot Password” with the registered email
- A new password will be sent to your email address
- Use the new password to log in
If you want to update your password
- Go to your account on AOne
- Select “Change Password” at the settings
- Choose a new password and save
How to make a booking?
After signing up, browse through the classes on our platform. Once you have decided, click on book now. In order to complete the booking you must make an upfront payment of 20% to guarantee your attendance.
How do I pay?
After signing up and choosing the right class for you, you would need to make an upfront payment of 20% of the total fees via AOne’s secure online payment. You can use one of the two alternatives we have to complete the payment. You can either use Online Banking or Paypal. However, having a Paypal account is not required to use this service. Paypal serves as the safest online payment solutions available. Paypal accept major credit cards and debit cards. For more information, you may visit Paypal official website; www.paypal.com.
What happens after I pay 20%?
After you have made the payment on our platform, you will receive a confirmation email, stating the date, time, details, location and the other 80% payment of the total fees. We highly advise you to print the confirmation email and present it to the institution or instructor during your first lesson. The remaining 80% of the total fee will be directly paid to the instructor or centre during the first class. Some instructors or centres include the rental of equipment and facility, or reference books within the package fees. All pricing information will be clearly stated on each class listed on our platform (perks can either be or not be included).
Can I book a class on someone else’s behalf?
Yes, you can book on someone else’s behalf. Simply select the number of participants for the classes at the enrolment page.
I cannot attend a lesson, can I transfer my lesson to someone else?
The 20% upfront fee is not refundable. Nonetheless, we highly recommend you to reschedule the lesson is such cases. Any transfer of your lessons booked to someone else will be subjected to a discussion and a mutual agreement between you and the lesson provider. For any further inquiries, you may email us at email@example.com.
How to use Promo Code/ Cash Back?
In order to use the promo code, you have to enroll for a class. When paying the 20% upfront payment, you will be directed to the Secure Checkout, scrolling down the page on the Review Your Order section you will see the Apply Discount Code box; type your promo code here.
For Cash Back, call our team at 014-9690026 (open on weekdays from 10am – 7pm) or email us at firstname.lastname@example.org, we will take care of your demand.
Tips for first meeting the instructors for the first time:
Please stay safe and aware during your first meeting, we advise you to:
- Meet the instructors at the venue stated in AOne and for outdoor lessons avoid secluded places.
- Use AOne payment system to protect yourself against scams.
- For Home tutoring, be accompagne, have an adult with you.
- Forwarn your friends and family about your lesson.
- If anything feels suspicious or threatened, take action and leave the lesson immediately.
If you have any problems encountered during your first lesson, let us know by email at email@example.com.
What if the instructors ask for more money than established?
Pricing and fees information are stated clearly on AOne. If you encounter such situation, kindly email us at firstname.lastname@example.org. We will guide you and rectify the situation.